Cancelling your trip
When you book, you pay a deposit of 10% of the trip price. If you cancel, what happens to that deposit depends on how long before the start of the trip you tell us.
| When you cancel | Your deposit |
|---|---|
| More than 7 days before the start | Refunded in full, less bank or card transaction fees. You can also move the trip to a new date for free. |
| 3 to 7 days before the start | We keep 50% of the deposit and refund the rest. Or, if you prefer, the full deposit becomes a credit for a new date within 6 months. |
| 2 days or less before, or no-show | Not refunded. |
| Road closed by the authorities, or extreme weather | A new date for free, or a full refund. |
- Days are counted back from the start date of the trip, by the time your message reaches us (Vietnam time, GMT+7).
- Any amount you have paid on top of the deposit before the trip starts is refunded in full when you cancel. The table above applies to the deposit.
Changing your date
The trip runs every day, so a new date is rarely a problem. A change made more than 7 days before the start is free. With 3 to 7 days to go, you can keep your full deposit as a credit for a new date within 6 months. With 2 days or less to go, a change is treated as a cancellation.
Late arrival and no-show
If you do not come to the meeting point at the start time and we cannot reach you, the booking is treated as a no-show. If your bus or train is running late, message us on WhatsApp: we wait for you or adjust the first day where we can.
Leaving a trip early
Once a trip has started, parts you choose not to use (nights, meals, activities or days on the road) are not refunded.
If we cancel
If we cancel your trip for any reason, you choose between a new date and a full refund of everything you have paid. We will tell you as soon as we know.
Weather and road closures
If an official road closure or extreme weather stops a trip before it starts, you can move it to a new date for free or have your money refunded in full. Once a trip is under way, your guide may change the route for safety, as explained in our Terms & Conditions. If a trip has to stop part way for safety, we refund the share of the trip price for the full days not provided.
How refunds are paid
- Refunds are paid back the way you paid: to the same card for card payments, or by bank transfer to an account you give us for bank transfers and cash.
- We send the refund within 7 working days of agreeing it with you. A card refund usually shows on your statement within 5 to 15 working days after that, depending on your bank.
- Card payments are refunded in Vietnamese dong (VND), the currency they were charged in. Bank and card transaction fees, and any difference in exchange rates, are not refunded.
How to cancel or change
Message us on WhatsApp at +84 89 885 6886 with the name on the booking and your invoice number. Your cancellation or change takes effect when we reply to confirm it in writing.
Contact us
For any question about these policies, a booking or a payment, write to us on WhatsApp. We usually answer within 15 minutes during the day (Vietnam time, GMT+7).
- Business name
- Ha Giang Native Tour
- Owner
- Bui Thanh Dung
- Address
- To 16, Phuong Minh Xuan, Tuyen Quang Province, Vietnam
- Tour licence
- HG-2024-118
- Phone / WhatsApp
- +84 89 885 6886
- Website
- hagiangnativetour.com